Refund policy
Return & Refund Policy — Back To You
Due to the nature of our products (food supplements and cosmetics), we are unable to accept returns or offer refunds once the protective seal has been broken or the packaging has been opened. This exception applies under EU consumer law (Directive 2011/83/EU, Article 16), which excludes sealed goods that are not suitable for return due to health protection or hygiene reasons.
Damaged or Defective Orders If your order arrives with damaged or broken packaging, we will gladly offer a replacement or full refund. To process your claim, please contact us within 14 days of delivery at [your contact email] and include:
- Your order number
- A photo of the damaged packaging
We aim to resolve all claims within 5 business days.
If you receive a damaged or incorrect product, please contact us immediately so we can resolve it quickly.